CHCINF604D - Manage the organisation's information systems
Assessor Resource
CHCINF604D Manage the organisation's information systems
Assessment tool
Version 1.0 Issue Date: April 2024
This unit may apply to work in a range of community service contexts
This unit describes the knowledge and skills required to coordinate information systems, including as a supervisor of a work area/program
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Prerequisites
Not Applicable
Employability Skills
This unit contains Employability Skills
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions This may include the use of languages other than English and alternative communications systems
Assessment must include all aspects of managing the organisation's information systems
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment of this unit include access to:
an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment
Method of assessment:
Assessment may include observations, questioning and evidence gathered from the workplace
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
This describes the essential skills and knowledge and their level required for this unit.
Essential knowledge:
The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role
These include knowledge of:
Application of information technology
Work analysis models/systems
Relevant policy and procedures and work systems
Systems analysis models/theories
Relevant legislation
Relevant current and emerging information technology
Consultation processes and techniques
Communication dissemination models
WHS policies and procedures
Essential skills:
It is critical that the candidate demonstrate the ability to:
Assess information requirements
Design work systems that integrate technology
Design/assess training to support introduction of new technology in work practices
Demonstrate knowledge of applicable organisation and legislative requirements
In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role
These include the ability to:
Demonstrate application of skills in:
assessment, review and evaluation
analysis
planning
consultation/facilitation
report writing
application of current/emerging technology
communication/dissemination strategies
supervision
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
The contexts for managing information systems include:
Management of a work unit/major program area
Managing information systems will be carried out within requirements established by:
Commonwealth and state legislation
Organisation policy and procedures
Relevant program standards
Informal and formal arrangements with government, non-government and other service providers to obtain information relating to clients and services
Computer based recording systems
Electronic banking
Financial and technological resources required for system may include:
Manual filing systems
Computerised filing software and hardware
Information requirements may be identified by:
Monitoring work output and relationship with obtaining outcomes
Assessing availability of statistics to assist in monitoring workload
Setting up dialogue with workers/supervisors about how to improve work practices through the use of information technology
Establishing systems to obtain information includes:
Assessing available technology and its application to work practices
Identifying and preparing submissions for resources needed for new systems
Identifying training needs associated with implementation of new systems and either developing training to support this or investigation of possible training service providers
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice
Yes
No
Comments/feedback
Identify information requirements in terms of their relevance to organisation and worker goals and objectives and expected outcomes for clients
Collect and analyse relevant information and use to inform decision-making
Identify, utilise and periodically evaluate sources of relevant information
Identify, evaluate and implement options for information collection and dissemination so maximum use is made of the organisation's resources and of the community
Elicit, monitor and verify issues arising from day to day operation of information systems
Provide staff with information about relevant policies and procedures including confidentiality, ethics and security protocols, and advise management of any breaches
Provide advice on complex information requests as required
Develop, implement and evaluate processes and appropriate administrative procedures for dealing with information requests and exchange
Contribute to design of administrative procedures and policies
Develop and implement strategies to ensure all aspects of information collection and storage, dissemination and disposal comply with relevant organisation and statutory requirements
Periodically re-evaluate methods used to record and store information for effectiveness, efficiency, security and integrity, and introduce new methods as necessary
Analyse any substantial breakdowns in recording, storing and accessing information for cause and effect, and take corrective action to minimise impact
Establish and implement systems to ensure appropriate availability of information for clients and the organisation
Monitor currency, validity and usefulness of information and take appropriate actions for disposal or storage
Investigate available technology and analyse for application to day to day and specific operations
Inform staff appropriately about correct use of equipment in accordance with manufacturer's specifications and work health and safety (WHS) guidelines
Investigate staff access to training and operation of current and emerging technology and integrate into planning for day to day operations
Monitor application of correct operating and safety procedures on a regular basis and improve work practices as required to ensure compliance with OHS and other guidelines
Develop guidelines for production of educational and informational resources in consultation with clients and stakeholders
Recruit appropriate expertise to develop designated information and educational resources to optimise their impact
Provide opportunities for users of organisation information to advise on development of information and educational resources
Incorporate relevant cultural considerations in the development of information/education resources
Forms
Assessment Cover Sheet
CHCINF604D - Manage the organisation's information systems
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
CHCINF604D - Manage the organisation's information systems
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent